We hope you love everything you buy from pureroom.ru But we only accept return of shoes when the error is on us or our shoes have problem (damaged). In case you choose the wrong size you can return (but shipping cost you will is the payer)
Return items must not be washed,worn and just return your item(s) to us within 7 days from the date you signed for the parcels. You can expect your refund in 3-5 days from the date we receive your returned item(s ).
Some Unreturned orders:
1) Package is broken during shipping, but items are good (We will compensate you relevant losses).
2) Items are broken after using or or you choose the wrong size (Can be repaired, charges will be covered by you).
3) Items have been washed, worn or altered.
4) Return within 7 days (from the date you received the package)
Because we are in China and you are abroad, so we have time difference,don't worry,just contact us.
1) Contact with customer service to apply for returning (Must contact before returning).
2) Pack your return in the original shipping package, if possible.
3) Include all original packaging and accessories.
4) Must contact customers service for our address, and return with this address.
Email: [email protected]